I HAVE JUST PLACED MY ORDER. WHEN WILL IT ARRIVE?
All ready to ship orders go into processing immediately and are shipped anywhere between 1-3 days. We take anywhere between 5-7 days to process and ship it.
All custom orders at Melt go into production 24 hours after the order is placed. The 24-hour wait is to finalise any customisations. Also, we ship only on Monday, Wednesday and Friday. Your order should arrive within a week from the date of dispatch.
IF I PLACE AN ORDER TODAY, CAN YOU SEND IT BY TOMORROW?
Only if we have the product in stock. You can get in touch via email or telephone and we can always try to finish your order at the earliest, but we never promise a delivery to leave our studio within 24 hours.
WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?
If you received a product different from the one that you ordered, sorry about that! Please contact us at firstname.lastname@example.org we’ll be sure to get you the pieces you ordered!
I PLACED AN ORDER A FEW DAYS AGO, I WOULD LIKE TO CHANGE MY SHIPPING ADDRESS. CAN YOU DO THAT FOR ME? IF SO, WOULD I HAVE TO PAY EXTRA CHARGES?
If the packet has not left already then yes of course, we can do that for you. Once the shipment gets cleared from customs, it becomes difficult for us to change the address. But if the packet has not been collected we’ll be happy to do so. For domestic connections, there are no extra charges for the same.
I PLACED AN ORDER A FEW MONTHS AGO, I WOULD LIKE TO GET IT REPAIRED. CAN YOU DO THAT FOR ME? IF SO, WOULD I HAVE TO PAY EXTRA CHARGES?
Please email us photos and videos of the product, along with your order details. We can determine the best course of action and send you a quote accordingly. In all likelihood, we should be able to repair it but in case we can’t, we will let you know the best-case option. You will have to bear the cost of shipping the products to and fro.
DO YOU SELL GIFT VOUCHERS?
DO YOU GIVE A DISCOUNT IF I AM A FIRST TIME BUYER?
We work with artisans and craftsmen who are incredibly skilled. We also make sure their skills receive the remuneration they deserve which means we work with margins that are thin. Hence, we are never in a position to give any discounts.
CAN I SEND A RETURN/EXCHANGE REQUEST ON INSTAGRAM?
No, please don’t. Your return request is important to us and its likely to get missed on social media. We are extremely efficient if you send us an email or just give us a call. We’ll help you out immediately.
DO YOU DELIVER TO PO BOXES?
Unfortunately, no. We do not deliver to PO box addresses.