Last updated: 23 September 2026

Welcome to Melt. These Terms & Conditions govern your access to and use of www.shopmelt.in, including purchases made through our website.

By accessing or using our website, you agree to these Terms & Conditions. Please read them carefully before placing an order.

In these Terms, “Melt”, “we”, “us” and “our” refer to the business operating the Melt brand and website.

1. Use of Our Website

You agree to use our website only for lawful purposes.

You must not misuse the website, attempt to gain unauthorised access to its systems, interfere with its operation or use it in a way that violates applicable laws or the rights of others.

We reserve the right to take appropriate action in response to misuse of our website, subject to applicable law.

2. Products & Product Information

We make reasonable efforts to ensure that the product descriptions, photographs, prices, specifications and other information displayed on our website are accurate and up to date.

Please note the following characteristics of our jewellery:

Natural gemstones: Natural gemstones may vary in colour, clarity, inclusions, pattern and other characteristics. These variations are inherent to natural materials and are not necessarily defects.

Handmade processes: Jewellery made using handmade processes may exhibit minor variations in texture, finish, colour or detailing. These variations are part of the nature of handmade work.

Product images and colours: We make reasonable efforts to represent our products accurately. However, the colours displayed may vary depending on your screen, device and display settings.

Measurements and weights: Measurements, weights and similar specifications described as approximate are estimates. Actual measurements may vary slightly.

These characteristics do not affect any rights or remedies you may have if a product is defective, materially different from its description or otherwise fails to meet applicable legal requirements.

3. Product Availability & Changes

Products displayed on our website are subject to availability.

The appearance of a product on the website does not guarantee that it will be available at all times.

We may update, modify or discontinue products, designs, specifications or website content from time to time.

Any changes to product listings or prices will not override rights or obligations relating to an order that has already been accepted, except as permitted by applicable law.

If we are unable to fulfil an order, we will contact you regarding the available options and any applicable refund.

4. Pricing & Payments

Prices and applicable charges will be displayed during the purchasing process.

Any applicable taxes, shipping charges or other additional costs will be communicated as required before you complete your purchase.

We make reasonable efforts to ensure that prices and product information are accurate. If an error is identified that affects your order, we will contact you to resolve the matter in accordance with applicable law.

Payments must be completed using the payment methods made available at checkout.

Orders may be subject to payment verification and confirmation.

5. Orders & Order Acceptance

When placing an order, you agree to provide accurate, complete and current information, including your contact details and delivery address.

We may contact you if clarification or verification is reasonably necessary to process your order.

An order confirmation email acknowledges receipt of your order. If we are unable to fulfil an order, including because of product unavailability or a material listing error, we will contact you and arrange any applicable refund.

6. Shipping, Returns & Cancellations

Shipping, delivery, returns, exchanges, refunds, cancellations and repairs are governed by the policies set out on our Shipping & Returns page.

Please review that page before placing an order.

Those policies form part of the terms applicable to your purchase, subject to applicable law.

7. Customised & Made-to-Order Products

Certain products may be made to order or customised according to the specifications agreed upon with you.

Please review and confirm all relevant details, including size, materials, design, personalisation, pricing and estimated production timelines, before confirming your order.

The applicable cancellation, return and exchange conditions are set out in our Shipping & Returns policy or communicated at the time of purchase.

8. Intellectual Property

All content appearing on our website, including product designs, photographs, images, graphics, written content, logos, branding and other materials, is owned by or licensed to Melt, M/s Kasturi or the relevant rights holder, unless otherwise stated.

This content is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes. You must not reproduce, copy, distribute, modify, publish or commercially exploit our content or product designs without prior written permission from the relevant rights holder, except where permitted by law.

Unauthorised use of our intellectual property may result in appropriate legal action.

9. Third-Party Services & Links

Our website may contain links to third-party websites or use services provided by third parties, including payment and delivery providers.

Third-party websites and services may be governed by their own terms and privacy policies.

We do not control third-party websites and are not responsible for their content or privacy practices. We encourage you to review the applicable terms and policies before using those services.

10. Website Availability & Liability

We make reasonable efforts to maintain the availability, accuracy and functionality of our website. However, we do not guarantee that access will always be uninterrupted or that the website will be free from technical errors.

To the extent permitted by applicable law, we will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits any liability, consumer right or remedy that cannot lawfully be excluded or limited.

11. Privacy

Our collection, use and handling of personal information are explained in our Privacy Policy, which is available on our website.

Please review that policy to understand how we handle your information.

12. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, products, website or applicable legal requirements.

The updated version will be published on this page with a revised last-updated date.

We encourage you to review this page periodically.

13. Governing Law

These Terms & Conditions are governed by the laws of India, subject to applicable consumer protection laws and rights.

Any disputes will be subject to the jurisdiction of the courts having competent jurisdiction, subject to applicable law.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: writetomelt@gmail.com

Website: www.shopmelt.in