Every Melt piece is made to be worn and lived in. Here’s everything you need to know about shipping, returns, exchanges and after-sales care.

Shipping Within India | All orders are shipped from our studio in New Delhi. Orders received before 12 PM IST, Monday to Friday (excluding public holidays), are usually dispatched the same day. Delivery typically takes 2–10 business days from dispatch.

If there is a delay in production, we’ll notify you as soon as possible.

We offer free shipping within India on orders paid for online by credit card, debit card or net banking.

Please ensure that your delivery address and phone number are accurate and complete when placing your order.

International Shipping | We currently don’t offer international shipping.

Order Confirmation & Delivery |  Once your order has been placed, you’ll receive an email confirmation with your order details.

Please ensure that someone is available at the delivery address to receive your package. Delivery will be attempted twice before the shipment is returned to our studio. Additional charges may apply for further delivery attempts or reshipment.

Orders with incomplete addresses or incorrect telephone numbers may not be dispatched.

Our shipments use OTP verification. Please ensure that the phone number provided with your order is correct, and share the OTP only with the delivery agent when you receive your package.

Please inspect your package upon delivery. If the parcel appears tampered with, please do not accept it and contact us immediately.

If a shipment is returned to us because of an incorrect or incomplete address or unsuccessful delivery attempts, we will contact you to arrange the next steps. Additional shipping charges may apply.

If your tracking information indicates that a package has been delivered but you have not received it, please contact us promptly so we can look into the matter.

Delivery delays may occasionally occur due to circumstances beyond our reasonable control, including weather conditions, courier disruptions or customs procedures.

Returns, Exchanges & Refunds

We want you to be happy with your Melt purchase. Please review the following before placing your order.

Returns | Melt does not offer returns for change of mind. This policy does not affect any rights or remedies you may have under applicable law if a product is defective, damaged, incorrectly supplied or does not conform to its description.

Manufacturing Defects| Every Melt piece goes through quality checks before dispatch. However, if you believe your jewellery has a manufacturing defect for which Melt is responsible, please email us at writetomelt@gmail.com before sending the item back.

Please include your order details and photographs of the issue so our team can assess the matter and advise you on the next steps.

If a manufacturing defect is confirmed, we will arrange an appropriate resolution. Where a replacement or remake is agreed upon, the estimated timeline is 2–4 weeks, subject to the nature of the issue and material availability.

If we are unable to remake or replace the item, we will arrange a refund where applicable. Any refund timeline will be communicated to you.

Please do not send an item back without contacting us first. We will provide instructions for the return once your request has been reviewed.

Exchanges | We do not offer exchanges for change of mind or for merchandise purchased through other retail locations or third-party websites.

If you believe your item has a manufacturing defect or there is an issue with your order, please contact us so we can assess the matter.

Made-to-Order & Customised Jewellery | Made-to-order, customised, altered and personalised pieces are considered final sale and are not eligible for change-of-mind returns or exchanges. Please check your measurements and confirm all customisation details carefully before placing your order. For rings, we recommend verifying your ring size before proceeding.

Refunds | Where a refund is applicable, we will inform you once the issue has been assessed and the refund has been approved.

The refund will be processed using the applicable payment method or another agreed method, as appropriate. We’ll communicate the expected processing timeline to you.

Cancellations | Orders cannot ordinarily be cancelled once placed, particularly after production or processing has begun.

If you need to discuss an issue with your order, please contact us as soon as possible at writetomelt@gmail.com. Any cancellation request will be considered in accordance with the stage of the order and applicable law.

Repairs & After-Sales Care| Our repair and after-sales services apply to jewellery purchased directly from shopmelt.in.

Broken Chains| If your chain breaks, please email us a photograph of the damage along with your order details. Our team will assess the issue and provide a quotation, where applicable, before proceeding with any repair.

Missing Stones | If a stone is missing from your jewellery, please contact us with photographs and your order details. Stone replacement may be possible depending on availability. We’ll assess the piece and provide a quotation, where applicable.

Any repair charges and timelines will be communicated to you before the work is undertaken.

Plating discolouration resulting from normal wear and use is not considered a manufacturing defect. This does not affect any rights you may have where a product fails to meet applicable legal requirements.

Need Help?

For questions about shipping, returns, repairs or an existing order, please contact us:

Email: writetomelt@gmail.com

Website: www.shopmelt.in