In-stock pieces are dispatched within 2–5 business days from the order date.

Made-to-order and customised pieces are dispatched within 10–14 business days from the order date.

Delivery typically takes 2–10 business days from dispatch.

Our standard dispatch time is 2–5 business days from the order date for in-stock pieces, and 10–14 business days from the order date for made-to-order and customised pieces. If you need an item urgently, please contact us before placing your order. Next-day dispatch is not guaranteed.

If you received a product different from the one that you ordered, sorry about that! Please email us within 48 hours at writetomelt@gmail.com we’ll be sure to get you the pieces you ordered!

If the packet has not left our facility already then yes of course, we can do that for you. Once the shipment is on its way & gets cleared from customs, it becomes difficult for us to change the address. But if the packet has not been collected, we’ll be happy to do so. There are no extra charges for the same.

Please email us photos and videos of the product, along with your order details. We can determine the best course of action and send you a quote accordingly. In all likelihood, we should be able to repair it but in case we can’t, we will let you know the best-case option. You will have to bear the cost of shipping the products to and fro.

Not right now. We are working on it!

We work with artisans and craftsmen who are incredibly skilled. We also make sure their skills receive the remuneration they deserve which means we work with margins that are thin. Hence, we are never in a position to give any discounts.

No, please don’t. Your return request is important to us and it's likely to get missed on social media. We are extremely efficient if you send us an email or just give us a call. We’ll help you out immediately.